Leadership
As President and co-founder of Keystone, Glenn manages the strategic direction of the company, guides client relations, and oversees management services. He brings a wealth of experience to the position, having previously served as Keystone's Chief Operating Officer. Prior to Keystone, Glenn spent 11 years (1986-1997) in various capacities with a national provider of emergency department management services.
Dr. Auerbach joined Keystone in 1997 as Chief Medical Officer. Since 1987, Dr. Auerbach has served as Vice President & Chief of Emergency and Ambulatory Services at Sturdy Memorial Hospital in Attleboro, Massachusetts. Dr. Auerbach is a highly accomplished and respected physician leader both nationally and in the state of Massachusetts. He has served multiple terms as Chair of the Government Affairs Committee of the American College of Emergency Physicians. In addition, he has previously served as President of the Massachusetts Chapter of the American College of Emergency Physicians.
Dr. Glantz has served as Vice President of Medical Affairs for Keystone since 2004. Dr. Glantz oversees the physician and mid-level screening process for Keystone and its on-line risk education program. Dr. Glantz is currently an Attending Emergency Physician and EM Residency Faculty Member at Good Samaritan Hospital in West Islip, New York. Previously, Dr. Glantz served as Director, Department of Emergency Medicine, at Huntington Hospital in Huntington, New York for 8 years. Dr. Glantz received his medical degree from Columbia University in New York, New York and did his Residency at Mary Imogene Bassett Hospital in Cooperstown, New York.
Susan is currently serving as Vice President of Keystone’s Southern Region and oversees Keystone’s client relationships as well as the daily operations of the company. Susan has been with Keystone since August of 2000. Before her current position, Susan served as Keystone’s Vice President of Operations, Vice President of Provider Enrollment, and Regional Manager. Prior to Keystone, Susan spent 9 years working with national and regional providers of emergency department management services, primarily in the Southern United States.
Debra is Vice President of Keystone's Northern Region and oversees client relationships and business development in the Midwest and Northeast. Debra joined Keystone in May of 2009 and brings more than 25 years of experience in physician recruitment, account management, client relationship development, client retention, and new business development. Prior to Keystone, Debra spent more than 25 years working for a national provider of emergency department management services, as well as developing and managing a successful urgent care center in Michigan.
Pam has served as Assistant Vice President for Keystone since 2010. Pam works closely with the Vice Presidents to support client administration and with the Operations Manager to support day-to-day operations. Pam is also responsible for administering Keystone’s RVU program. Pam joined the Keystone Team in 2003 as a Staffing Coordinator. Prior to joining Keystone, Pam worked for Sharp Manufacturing from 1980 to 1996 as Unit Manger, Section Manager, and Department Manager. From 1996 to 2003, Pam owned a successful design and furnishings business.
Patty Ramsey joined the Keystone team in 2010 as the Credentialing and Enrollment Coordinator. Patty is responsible for preparing and submitting credentialing applications and supporting documentation to enroll all Keystone physicians with payers and to obtain all required privileges. Prior to joining Keystone, Patty spent 16 years working for a Memphis based medical accounts receivable management company.
Ann Lane has served as Keystone’s Scheduling Assistant for the Southern Region since 2008. She creates monthly schedules and processes provider payrolls. In addition, she has built an excellent rapport with the Keystone providers and is knowledgeable in the daily operations of client hospitals. Prior to her Keystone position, Ann worked as a recruiter for Technicolor, US Cellular, Emergency Coverage Corporation, Team Health and Southern Healthy Systems.
Denise joined the Keystone team in 2009. As the Administrative Assistant for the Memphis office, Denise is responsible for office administration, event planning, Risk Management tracking, Accounts Receivable tracking and assisting with RVU administration. Prior to joining Keystone, Denise worked for five years as an Underwriter’s Assistant for U.S. Aviation Underwriters in Memphis, TN, followed by five years in the Document Processing Department for Pasco County, Florida.
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Glenn Adams
Bruce Auerbach, MD, FACEP 
Sandy Glantz, MD, FACEP
Susan Cross
Debra Hawkins
Pam Boland
Patty Ramsey
Ann Lane
Denise DeMatos